Pharmacy Technician IV - Specialty Pharmacy

University of Arkansas System•Little Rock, AR

20h•Onsite

About The Position

The Pharmacy Technician IV will work under the supervision of the pharmacist to provide excellent customer service to patients receiving specialty infusion medications. This technician will be responsible for the overall management of specialty infusion medications as related to coordinating with financial assistance teams, prior authorization teams, and scheduling teams. This technician will complete regular outreach calls to remind patients of upcoming specialty infusion appointments and check on the overall wellbeing of the assigned patients. The Pharmacy Technician IV will also be responsible for managing prior authorizations and financial assistance for assigned specialty infusion patients if they are not being completed by other UAMS hospital personnel, as well as, serve as a role model and assist in the training of staff. All clinical issues will be referred to the pharmacist.

Requirements

HS/GED plus 4 yrs Pharmacy Tech Experience or Bachelor's Degree in Pharmaceutical Sciences
Eligible for licensure or licensed pharmacy technician by the Arkansas State Board of Pharmacy
PTCB National Certification
1 year to obtain ASHP/ACPE-accredited technician training or certificate program (such as PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, etc.)
Competent in all areas and technician roles
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Master's Degree
2+ years of UAMS pharmacy experience
Computer skills (i.e., Microsoft Office and EMR experience)

Responsibilities

Monitors prior authorizations for timely submission and processing as outlined in the policies and procedures.
Ability to identify pertinent literature for appeals and help/teach others this process.
Possesses a good understanding of all disease states.
Ensures outstanding prior authorizations are monitored daily.
Audit documentation for presence and accuracy.
Monitors outstanding financial assistance to streamline timely patient access.
Promotes continuous patient communication throughout the patient journey.
Refers all clinical issues to the pharmacist, always working within the pharmacy technician's scope of practice.
Participates in the training of staff.
Works in any disease state as needed.
Monitors the ACD and addresses gaps.
Uses appropriate walk-away codes.
Reports all gaps to the Assistant Director of Pharmacy.
Possesses advanced knowledge of the adjudication process and mitigates billing problems as they arise.
Assists others with adjudication issues and can teach the adjudication process.
Audits each specialty prescription for accuracy to ensure proper billing.
Ensures prescription processing is promptly done with a focus on patient safety and clean claims.
Assists others once work is completed every day.
Ensures that prescriptions are accurately filled and all necessary information is in the work basket, including payment.
Works to enhance the workflow.
Is responsible for improving documentation to enhance patient safety and outcomes.
Models professional communication with patients, providers, payers, and PBMs.
Works in any disease state as needed.
Reports all gaps to the Assistant Director of Pharmacy.
Other duties as assigned.