Pharmacy Technician IV - Specialty Infusion

University of Arkansas System•Little Rock, AR

23h•Onsite

About The Position

The Pharmacy Technician IV will work under the supervision of the pharmacist to provide excellent customer service to patients receiving specialty infusion medications. This technician will be responsible for the overall management of specialty infusion medications as related to coordinating with financial assistance teams, prior authorization teams, and scheduling teams. This technician will complete regular outreach calls to remind patients of upcoming specialty infusion appointments and check on the overall wellbeing of the assigned patients. The Pharmacy Technician IV will also be responsible for managing prior authorizations and financial assistance for assigned specialty infusion patients if they are not being completed by other UAMS hospital personnel, as well as, serve as a role model and assist in the training of staff. All clinical issues will be referred to the pharmacist.

Requirements

HS/GED plus 4 years of Pharmacy Tech Experience or Bachelor's Degree in Pharmaceutical Sciences
1 year to obtain ASHP/ACPE accredited technician training or certificate program
National Technician Certification (PTCB)
Arkansas Pharmacy Technician Licensure
Competent in all areas and technician roles
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

1 year to obtain ASHP/ ACPE accredited technician training, or certificate program (such as PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, etc.)
Master’s Degree
2+ years of UAMS pharmacy experience
Computer skills (i.e. Microsoft Office and EMR experience)

Responsibilities

Possesses advanced knowledge of the adjudication process and mitigates billing problems as they arise for specialty claims.
For each infusion follows the patient through the revenue integrity cycle to ensure billing is completed and issues are resolved when needed.
Ensures patients have active insurance prior to each infusion and ensures prescription processing in a timely manner with a focus on patient safety and clean claims.
Assists others with adjudications issues and can teach the adjudication process. Assists others once work is completed every day.
Ensures that prescriptions are accurately filled, and all necessary information is in the work basketincluding payment.
Works to enhance the workflow.
Is responsible for improving documentation to enhance patient safety and outcomes.
Models professional communication with patients, providers, payers and PBMs.
Works in any infusion disease state as needed. Reports all gaps to the Director of Pharmacy.
Monitors prior authorizations for timely submission and processing for both pharmacy and medical benefits.
Coordinates and follows up on prior authorization submissions, financial assistance submission, and patient scheduling if being handled by other UAMS personnel.
Ensures outstanding prior authorizations are monitored daily and communicates effectively with other UAMS personnel on outstanding prior authorizations when needed.
Ability to identify pertinent literature for appeals and help/teach others this process.
Possesses a good understanding of all disease states.
Monitors outside infusions and coordinates without outside infusion centers as needed.
Audits documentation for presence and accuracy.
Monitors outstanding financial assistance and communicates effectively with other UAMS personnel on outstanding financial assistance to streamline timely patient access.
Promotes continuous patient communication throughout the patient journey, including completing infusion appointment reminder phone calls.
Refers all clinical issues to the pharmacist, always working within the pharmacy technician scope of practice.
Participates in the training of staff.
Works in any disease state as needed.
Monitors the ACD and addresses gaps. Uses appropriate walk-away codes.
Reports all gaps to the Director of Pharmacy.
Other duties as assigned