Pharmacy Technician IV - Patient Assistance Coordinator

University of Arkansas System•Little Rock, AR

22h•Onsite

About The Position

Under the direct supervision of the Department Business Administrator, the Pharmacy Technician (Patient Assistance Coordinator) will have responsibility for coordinating the pharmacy’s financial assistance programs, with a primary focus on infusion drug assistance. The employee in this position must demonstrate special skills, knowledge, and task completion not required by the other pharmacy technicians. The programs to be coordinated and monitored include, but are not limited to, Infusion drug assistance, PAPs (free drug), MAP (Medication Assistance Program), and AKDC (Arkansas Kidney Disease Commission). This position will support operations ensuring patients receive the lowest out of pocket expense possible utilizing assistance from various programs and manufacturers. This includes, but is not limited to, researching data, working with Outpatient clinic staff, connecting patients with appropriate assistance, assisting in applications, processing prescriptions, communicating with billing, and patient follow up. The Pharmacy Technician will work with pharmacy leadership to maintain and improve program workflows and expansion. In addition to these duties, they may perform the duties of the Pharmacy Technician I/II/III/IV, including assisting the pharmacists in day-to-day operations, patient outreach, medication delivery and other facets of patient care. The Pharmacy Technician will prioritize work based on immediate need and rapidly changing workload. They will work as a team member to perform day-to-day work efficiently and accurately, along with any additional tasks or projects to help achieve departmental goals.

Requirements

HS/GED plus 4 yrs Pharmacy Tech Experience or Bachelors Degree in Pharmaceutical Sciences
1 year to obtain ASHP/ACPE accredited technician training or certificate program
National Technician Certification (PTCB)
Arkansas Pharmacy Technician Licensure
Computer skills (i.e. Microsoft Office and EMR experience)
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

B.S. or higher degree
business/accounting courses preferred
ASHP/ACPE accredited technician training
Previous experience as a pharmacy buyer
Previous experience with 340B
Previous management or team leader experience
Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.)
Strong math skills
excellent communication & organizational skills

Responsibilities

Focuses on providing copay assistance and free drugs to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs
Monitors work queues within the EPIC platform to identify patients' need for assistance
Collaborates with other staff to expand efforts and organize workflow.
Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance.
Develops and maintains reporting metrics needed to track productivity for copay assistance
Assists with adjudicating medication fills and refills
Works with clinic staff and billing to obtain PAs and EOBs as necessary
Has an exceptional understanding of EPIC Willow Ambulatory/Hyperspace and how to navigate
Performs basic pharmaceutical calculations
Research patient data and previous fills
Performs regularly scheduled and organized follow-ups with patients to ensure active and timely copay assistance
Communicates professionally and efficiently with patients and other department staff
Troubleshoots and communicates with billing
Maintains appropriate records and paperwork, electronic and/or paper
Answers and receives phone calls, directing to the appropriate area when necessary
Full understanding of 340B requirements, guidelines, and processes
Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program
Monitors and submits monthly AKDC claims promptly
Assists SPS and Retail patient assistance coordinators as needed when work is caught up
Has an exceptional understanding of EPIC Willow Ambulatory and how to navigate
Assists pharmacists with patient outreach and answers phones regularly
Communicates professionally and efficiently with patients and other staff
Maintains appropriate records and paperwork, electronically and/or paper
Delivers medication to employees/patients in a timely and accurate manner
Promotes a safe working environment and maintains clean work surfaces in all dispensing areas
Complies with all departmental and institutional policies and procedures
Documents all cleaning activities and duties on the appropriate log sheets
Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc)
Helps maintain Parata Max inventory levels, restocking when needed
May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs, and expired drug pulls
Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution
Assists the shipping department if needed
Work to provide excellent pharmacy services and assist in achieving departmental goals and ultimately the institution’s vision and mission
Participates in educating & training of students, residents, and new employees
Dependable. Rarely tardy or absent from work per the UAMS Unapproved Absence Policy
Cross-trained and can work in multiple areas
Floats to other areas when work is caught up
Accepts responsibility for the work area
Participates in educating & training students and new employees
Keeps visiting and other non-work activities to a minimum while there is work to do
Displays initiative to learn new jobs and solve problems
Handles problems with professionalism
Adheres to the UAMS Code of Conduct
Protect confidential information
Works effectively with all employees, colleagues, patients, and guests as a team
Adheres to institutional and departmental dress code
Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests
Other duties as assigned