Pharmacy Technician II

AbbVie•North Chicago, IL

8h•$27 - $49

About The Position

The Pharmacy Technician II supports pharmacists with entering, processing, and managing drug therapy orders; interpreting and dispensing prescriptions; maintaining patient and pharmacy records; and performing other professional activities. The role also collaborates with and supports leads and supervisors in day-to-day activities, issue resolution, and project tasks, and serves as a subject matter expert across pharmacy operations functional areas. The technician works in accordance with applicable regulations, HIPAA guidelines, and company policies and procedures. The position requires current Illinois Certified Pharmacy Technician licensure and completion of role-based training, certifications, and competency assessments. The technician must be able to work during business hours to meet business needs.

Requirements

High school diploma or equivalent required.
Meet applicable Pharmacy Technician licensure and certification requirements no later than the first day of employment.
At least 3–5 years of experience in a specialty pharmacy, retail or mail-order pharmacy, PBM, or healthcare provider setting.
Strong attention to detail and ability to make high-quality decisions under general supervision.
Ability to communicate clearly and professionally with other healthcare professionals.
Ability to complete individual tasks, collaborate across functions, and manage time effectively while adhering to deadlines.
Ability to work during business hours to meet business needs.
Strong computer skills, including accurate data entry and use of applications such as Microsoft Word or Excel.
Maintain current Illinois Certified Pharmacy Technician licensure and continuing education requirements as necessary.

Nice To Haves

College coursework or a two-year associate degree.
Familiarity with medical record handling and documentation, prescription data entry, high-quality customer service, and interprofessional communication.
Strong knowledge of medical and pharmacy insurance benefits.
Knowledge of online verification systems or similar experience.
Ability to express ideas clearly in written and oral communications.

Responsibilities

Support pharmacists in accurately interpreting prescription orders and entering them into the core pharmacy system; notify physicians of incomplete or incorrect prescription information and conduct physician outreach within the legal limits of technician authority.
Assist pharmacists in obtaining accurate verbal orders and missing prescription information from healthcare providers.
As applicable, manage patient adherence processes and schedule medication deliveries according to Pharmacy Solutions guidelines.
Assist patients with treatment compliance by entering or updating medications, allergies, and medical conditions, and triage calls to nursing staff or pharmacists when needed.
Use internal and web tools to communicate with health insurance payors and providers, investigate benefits, and transmit test claims when applicable to verify prescription coverage.
Identify and recommend process or system improvements that increase efficiency and productivity, and communicate ideas to supervisors.
Interact professionally and efficiently with internal and external teams to ensure accurate provision of patient services.
Collaborate with necessary personnel to determine objectives and support changing business priorities by executing or overseeing tasks, including inbound and outbound calls, work prioritization, testing, and other management-designated tasks.
Maintain current Illinois Certified Pharmacy Technician licensure and continuing education requirements, and complete required role-based training, certifications, and competency assessments.
Promote the AbbVie Way and a positive culture, and maintain a work environment that upholds legally required privacy standards.
Check pharmacist voicemail to take verbal orders if applicable; perform additional responsibilities as needed for business management.