Pharmacy Technician II

OMNI FAMILY HEALTH • Bakersfield, CA

16h • $24 - $28

About The Position

The Pharmacy Technician II supports and assists pharmacy department operations, including prescription fulfillment, inventory control, customer service, clerical and bookkeeping duties, and other pharmacy-related responsibilities across the facility as assigned. The role enters prescription and patient information into pharmacy software, prepares and dispenses prescriptions under pharmacist oversight, processes insurance claims and purchases, and helps patients with pharmacy services and billing questions. The technician must refer issues requiring pharmacist judgment to the pharmacist and follow applicable laws, regulations, organizational policies, and pharmacy procedures.

Additional responsibilities include submitting applications and paperwork for new pharmacies and pharmacy insurance plans; assisting with 340B recertification and audits; overseeing pharmacy technician training; reconciling Explanation of Benefits claims with the Billing Department; assisting patients with Medicare Part D plan selection during open enrollment; helping establish new pharmacy locations; and assisting with technician scheduling. The position requires maintaining confidentiality and HIPAA compliance, participating in quality improvement activities, and using the organization's electronic health record and practice systems. All employees participate in the Patient Centered Health Home Model.

Requirements

• High school graduate or equivalent.
• Completion of a pharmacy technician training program from an accredited school.
• Active and current pharmacy technician license or certification with the State Board of Pharmacy.
• Current and valid Basic Life Support (BLS) certification.
• At least 3 years of experience in a pharmacy setting.
• Basic typing skills of 45 words per minute.
• Familiarity with basic office machines such as copiers and scanners.
• Intermediate computer skills.
• Customer service skills in a retail and/or healthcare environment.

Nice To Haves

• Experience in claims reconciliation and insurance contracting.
• Bilingual ability; fluency in a second language will be tested upon job offer.

Responsibilities

• Enter prescription and patient information accurately into pharmacy software, including translating prescription details into system codes and creating or updating patient records.
• Retrieve prescription orders and prepare prescriptions by counting, measuring, weighing, mixing or reconstituting medications, selecting and labeling containers, and using scanning or dispensing systems.
• Support prescription fulfillment by processing third-party insurance claims, rescanning illegible images, notifying patients about out-of-stock items, partial fills, and refill authorizations, and referring matters requiring pharmacist action.
• Process customer purchases using cash registers and related hardware, approve monetary transactions, and follow procedures for different payment types and items.
• Communicate with patients at the point of sale and respond to questions about insurance billing.
• Assist the pharmacist with consultation-related communication, including communicating with patients in their language where possible.
• Promote pharmacy services to patients and coordinate with providers, medical assistants, and front-office staff.
• Assist the pharmacist with prescription fulfillment in compliance with applicable laws, 340B requirements, HRSA and OPA regulations, and organizational procedures.
• Maintain pharmacy merchandise and supplies, including stocking and rotating items, handling claims and returns, answering calls, processing insurance claims, completing prior authorization forms and e-TARs, and maintaining required documentation.
• Verify patient information at prescription pickup, retrieve and mark prescriptions for pickup, scan security tags, obtain required electronic signatures, and log sales of restricted pharmaceutical items.
• Complete assigned work according to policies, priorities, deadlines, and expectations; communicate progress; collaborate with others; and respond constructively to changes and feedback.
• Handle and display goods safely, report poor inventory practices and low stock, and use inventory tools and equipment correctly.
• Follow safety, security, and legal requirements for handling, storing, and providing pharmacy goods and records; provide appropriate pharmacy information or refer patients to the pharmacist.
• Help prevent drug diversion and prescription fraud by monitoring pharmacy access, maintaining security measures, reporting concerns, and following procedures for controlled substances, outdated merchandise, and waste.
• Keep personal belongings out of the pharmacy and maintain a neat, clean, organized, and clutter-free work area.
• Maintain awareness of amphetamine and methamphetamine abuse and related community health issues.
• Serve patients with care, identify their needs, use appropriate resources to resolve requests, and communicate respectfully and professionally with associates and leaders.
• Maintain work quality, prioritize tasks, meet deadlines, solve problems promptly, and report ethical or compliance concerns.
• Adapt to changing work demands and remain focused through changes or difficulties.
• Move through narrow or confined spaces, including merchandise stacks, storage areas, and closets, to support coworker safety and wellbeing.
• Work varying shifts as required and learn and use the organization's electronic health record and practice systems, including NextGen, PMS, QSI, and other implemented features.
• Participate in the Patient Centered Health Home Model.
• Submit applications for new pharmacies and related paperwork, coordinating with the Board of Pharmacy.
• Submit applications to pharmacy insurance plans, respond to their faxes, and evaluate their contracts.
• Assist the Pharmacy Administrator and Chief of Operations with annual 340B database recertification.
• Assist the Pharmacy Administrator with internal audits of health-center medications, in-house pharmacy 340B requirements, and contract pharmacy 340B activity.
• Oversee pharmacy technician training and ensure technicians follow Omni Family Health pharmacy protocols and perform their job duties.
• Work with the Billing Department to reconcile Explanation of Benefits claims and follow up with insurers to correct claims as needed.
• Assist patients during annual open enrollment in selecting Medicare Part D plans based on medication use, using Affordable Care Act software or comparable software.
• Assist with establishing new pharmacy locations by setting up medications, shelving, and software under the Pharmacy Administrator's direct supervision.
• Assist the Pharmacy Administrator with technician scheduling, receiving time-off requests, ensuring adequate staffing, and moving or rotating technicians as needed.
• Maintain HIPAA compliance and confidentiality of member information, comply with local, state, and federal regulations, and participate in QA/QI activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED