Pharmacy Technician II

Elevance Health • Lake Mary, FL

3d • Remote

About The Position

The Pharmacy Technician II is responsible for the interpretation and data entry of moderately complex prescriptions and troubleshooting adjudication issues. A key function of this role includes contacting healthcare providers offices to clarify prescription details, secure missing information, and resolve discrepancies that prevent order processing. The technician works with urgency and attention to detail to ensure orders meet compliance, safety, and quality standards throughout the workflow. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Requirements

• Requires H.S. diploma or equivalent and minimum of 2 year of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
• For the CPCC business area a current Pharmacy Tech license and certification is required.

Nice To Haves

• Strong verbal and written communication skills
• Experience making high volume outbound calls
• Professional communication with providers office and healthcare professionals
• Ability to identify missing or incomplete information on prescriptions to obtain clarifications
• Attention to detail
• Problem- solving skills
• Strong documentation and computer skills.

Responsibilities

• Verifies member information and inputs data for the pharmacists.
• Educates members on pharmacy-based rules related to prescriptions and medication resources or assistance programs.
• Works closely with pharmacists and providers offices to prevent delays in therapy and provide exceptional service experience.
• Provides resolution to grievances and appeals issues.
• Responds to inquiries from physicians, sales team, and members related to formulary and prescription benefits.
• Processes specialty prescriptions orders with accuracy, efficiency, professionalism, and ensuring compliance with regulatory requirements, and following internal standard operating procedures.
• Help deliver high-quality lifesaving pharmacy care for patients with complex or medical conditions.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED