Pharmacy Technician II

Elevance Health•Tampa, FL

23h•Remote

About The Position

Pharmacy Technician II Schedule: 12pm – 830pm eastern time zone Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. CarelonRx is a proud member of the Elevance Health family of companies. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health. The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance.

Requirements

Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

National Pharmacy Technician certification preferred.
Experience communicating with and supporting Medicare members preferred.
Call center experience with high call volumes preferred.
Experience in discussing medication adherence or completing medication reviews preferred.
Proficient in computer systems and multitasking preferred.
Patient care experience preferred.
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

Verifies member information and inputs data for the pharmacists.
Educates members about prescriptions and medication resources or assistance programs.
Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures.
Assists members with scheduling their preventive test/screenings and medication resources or assistance programs.
Makes outreach to members or providers to close care gaps and improve outcomes.