Pharmacy Technician I
Amerihealth Caritas•,
•Remote
About The Position
The Pharmacy Technician I supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. The incumbent will handle inbound telephone inquiries from Members, pharmacies, and Prescribers in our National Customer Care Center, and will consistently meet established productivity, schedule adherence, and quality standards.
Requirements
- Bachelor's degree or equivalent experience required
- Minimum three (3) years of current/recent PBM and/or current/recent pharmacy experience required
- Active/current National Pharmacy Technician Certification (NHA or PTCB) or ability to obtain one within the first six (6) months of employment is required
Responsibilities
- Provide real-time support to pharmacies with point-of-service inquiries
- Educate prescribers on formulary and prior authorization processes
- Enter customer data and other relevant information into our documentation tool
- Assist members with pharmacy benefit inquiries
- Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness
- Effectively communicate issues and resolutions to customers and appropriate internal staff
Benefits
- remote options
- competitive pay
- Paid Time Off (PTO), including holidays and volunteer events
- health insurance coverage for you and your dependents on Day 1
- 401(k)
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
