Pharmacy Technician I, Call Center, North Tower Pharmacy

Advocate Health and Hospitals Corporation • Wake Forest, NC

29d • Hybrid

About The Position

This is a full-time Pharmacy Technician I position in the Call Center at Wake Forest Baptist Medical Center - Retail Pharmacy: North Tower. The role involves assisting licensed pharmacists with technical duties related to medication preparation and distribution, including handling hazardous drugs and controlled substances. Responsibilities also include screening phone calls, managing pharmacy procurement and inventory, performing compounding and IV admixtures according to USP standards, and documenting controlled substance activities. The position requires obtaining and recording patient information, data entry into the pharmacy system, insurance verification, label generation, and cashiering. There is potential to obtain immunization certification and perform immunizations under pharmacist supervision. The role may also involve operating an Advocate Health-owned vehicle for medication delivery. Work-from-home eligibility is available after six months of successful on-site performance.

Requirements

• High School Diploma or GED equivalent
• Registration or licensure with state board of pharmacy per state of employment requirements
• Must receive certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT) within 18 months from start date, or sooner if in more stringent in state
• No work experience required
• Excellent verbal and written communication skills.
• Proven skills in working effectively with multiple departments and matrix organizational structures.
• Strong ability to influence and develop others to move toward common goals and outcomes.
• Strong organizational skills and the ability to work effectively with moderate guidance or direction.
• Effective critical thinking, creativity, problem solving, and decision-making skills.
• Expert knowledge of metrics utilized to measure revenue cycle quality and processes.
• Ability to lead a diverse group of teams.
• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material
• Must have functional vision, touch and hearing
• Must be able to speak and be understood by others to communicate effectively
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease for which appropriate personal protective equipment (PPE) is utilized to minimize exposure
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises.
• Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• Operates all equipment necessary to perform the job
• Flexibility to travel between pharmacy locations

Nice To Haves

• Work-from-home eligibility after 6 months of successful on-site performance.

Responsibilities

• Assists licensed pharmacist in technical duties related to preparation and distribution of medications
• Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances
• Assists with medication distribution tasks
• Screens phone calls and routes as needed using proper telephone and voicemail etiquette
• Assists in daily pharmacy procurement, inventory control, and outdate checking
• Complete documentation required for removing, stocking, and wasting controlled substances, where applicable
• Perform nonsterile compounding following proper USP standards, where applicable
• Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable
• Inspects all assigned medication storage areas for adherence to storage policies
• Completes and documents medication admission histories, as applicable at the facility level
• Seeks additional duties when required work is done and accepts other duties as assigned
• May participate in quality improvement initiatives to assure the excellence of departmental services
• May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level
• Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards
• Supports area leaders regarding goals and work assignments
• Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering
• Develop competence in third-party billing functions
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable
• Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED