Pharmacy Technician - Engagement (12:30PM - 9:00PM ET)

AnewHealth

1d•Remote

About The Position

AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs. The Pharmacy Technician in the Patient Engagement Center of Excellence plays a crucial role in ensuring patients receive quality pharmacy services. This role operates within a call center environment, involving extensive phone communication with patients, doctors, and facilities. Responsibilities include handling inbound and outbound calls, navigating pharmacy software systems, and supporting various stages of patient care and contact. The position is remote-based and offers opportunities to develop multiple skillsets due to fluctuating organizational needs. AnewHealth provides a fast-paced, high-energy environment focused on phone-based pharmacy work.

Requirements

High school diploma /GED
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
Must maintain a pharmacy technician registration with State Board of Pharmacy
Must be 18+ years of age
Prior experience in a pharmacy setting
Comfortable working in a phone-based environment.
Ability to work independently
Self-motivated and goal-oriented
Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
Thorough drug knowledge.
Pharmacy billing knowledge.
Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication.
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
Strong prioritization and organizational skills.
Maintain a high degree of confidentiality.
Passion to help people and enrich their lives.
Ability to overcome objections
Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.
Applicants must be eligible to work in this country.

Responsibilities

Providing an exceptional customer service experience each day in a phone-based environment.
Answering a high volume of inbound calls from current patients and serving as an ExactCare expert to resolve their questions.
Placing outbound calls to patients to create, maintain, or update their medication profiles.
Effectively assisting with patient questions over the phone.
Working through current case queues to problem-solve for patient care issues.
Serving as a liaison between clinical pharmacists and other medical professionals on patients’ behalf.
Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
Requiring outbound calls to patients to collect on patient balances when a patient has an amount due.
Maintaining patient records with strong attention to detail and confidentiality.
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
Accurate retrieval of all prescription information and verifying through doctor calls.
Entering a high volume of data; processing prescription information with speed and accuracy.
Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
Partnering with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base.
Embodying AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.