Pharmacy Technician - Customer Service

Guardian Pharmacy•Phoenix, AZ

16d•$20 - $23•Onsite

About The Position

Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, is seeking a Pharmacy Technician for a Customer Service role in Phoenix, Arizona. The company focuses on delivering customized medication management solutions to healthcare organizations serving seniors and individuals with complex care needs. They offer a fast-paced, diverse, and inclusive environment for career growth. This role involves handling customer service inquiries, taking orders, and ensuring efficient medication management processes.

Requirements

Active Arizona pharmacy technician license required
High School Diploma or GED, required
2+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

Call center or phone-based customer service experience preferred
Pharmacy operations system experience preferred
Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB), preferred

Responsibilities

Provide excellent customer service to facilities by taking orders, answering questions, and referring inquiries to appropriate departments.
Answer phone calls from facilities in a timely, professional, and courteous manner.
Create telephone orders for refills, new orders, and/or backup, and triage them to the appropriate queues for Order Entry staff.
Refill orders in the pharmacy computer system if requested by the facility and if not complicated.
Follow up with customers as needed, returning phone calls in a timely manner.
Answer facility questions or refer them to the proper resource for answers.
Take credit card information over the phone for payments.
Work with Medical Records to update resident information or changes, and create telephone orders for medical records, sending them to appropriate queues.
Take orders from Doctor’s offices and triage them to appropriate queues.
Check assigned facility faxes daily and contact Order Entry for any issues.
Link delivery sheets into Docutrack.
Check original prescriptions sent in tote or by mail, scan them into Docutrack and link them. Leave a note for Order Entry if they haven’t been completed.
Other essential functions and duties may be assigned as needed.

Benefits

Competitive pay
401(k) with up to 3.5% company match
Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
Wellness Incentive Program
Dental and Vision plans
Company-paid basic life, AD&D and long-term disability coverage
Optional employee, spouse, and child life/AD&D insurance
Optional accident, critical illness, and short-term disability coverage
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Paid holidays and sick days
Generous vacation benefits based on years of service