Data Entry Technician (Morning Shift)

AP MAX INC•Houston, TX

11d•Onsite

About The Position

At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey. The Pharmacy Technician – Billing & Data Entry is responsible for accurately entering prescription orders, processing pharmacy billing, and providing exceptional customer service to patients, providers, and account managers. This position plays a critical role in ensuring timely and accurate prescription processing while maintaining compliance with state and federal regulations. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and can effectively manage multiple priorities while maintaining a high level of accuracy.

Requirements

Valid Texas State Board of Pharmacy Technician certification.
At least 2 years of hands-on experience in a pharmacy data entry or operations role.
High school diploma or equivalent.
Certified Pharmacy Technician (CPhT).
At least one year of experience using pharmacy software and data management systems.
Exceptional attention to detail, strong organizational skills, and the ability to work efficiently in a fast-paced environment.
Must be punctual and adaptable to changing priorities.

Nice To Haves

Experience in a compounding pharmacy operations setting.
Experience with prescription order entry and pharmacy billing.
2 years of hands-on experience in a pharmacy data entry or operations role.
Knowledge of third-party insurance processing and claim adjudication.
Proficiency with the LifeFile pharmacy system.

Responsibilities

Accurately enter prescription orders into the pharmacy management system.
Investigate and resolve billing rejections
Answer and manage inbound telephone calls (approximately 30–35 calls per day) from patients, healthcare providers, account managers, and other stakeholders.
Provide courteous, professional, and timely customer service while resolving questions related to prescriptions, billing, and medication orders.
Communicate with providers' offices to clarify prescription orders and obtain necessary information.
Collaborate with pharmacists and other pharmacy staff to ensure efficient workflow and timely prescription processing.
Maintain patient confidentiality and comply with HIPAA and all applicable pharmacy regulations.
Prioritize workload to meet productivity, quality, and turnaround time expectations.
Document all communications and interventions accurately within the pharmacy system.
Assist with other pharmacy operational duties as assigned.