Pharmacy Technician Associate Representative, Inbound phones – Work from Home, OH, IN & FL - Accredo Specialty Pharmacy

The Cigna Group

1d•$18 - $25•Remote

About The Position

Accredo Specialty Pharmacy is looking for Pharmacy Technicians in Florida, Indiana or Ohio. As a Pharmacy Technician Associate Representatives, residing in IN, FL or OH you will Work from home, assisting patients in receiving life sustaining medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process prescription orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system entering data and talking inbound phone calls.

Requirements

High School Diploma or GED
Must reside in Indiana, Florida or Ohio.
Valid Pharmacy Technician License in Indiana, Florida or Ohio.
Tech Savvy- Strong computer / data entry
High speed internet with wired ethernet connection.
Private & quiet workspace
The internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Customer Service and phone experience, a plus

Responsibilities

Efficiently triage incoming calls from patients, prescribers, and healthcare professionals, ensuring each inquiry is prioritized and directed to the appropriate resource.
Assess and process inbound calls for new verbal prescriptions and clarifications on existing orders, determining urgency and appropriate next steps.
Update and reconcile patient charts with new demographic and health information gathered during triage, supporting accurate and timely patient care.