Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•New Albany, IN

4d•Onsite

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a health care career, offering an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare apprentices to earn a nationally recognized Pharmacy Technician Certification Board (PTCB) credential. Walgreens provides training and technology to support career growth and patient care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, obtains patient and drug information, and processes prescriptions. The role also supports customer service, pharmacy workflow, inventory, clerical tasks, and other department duties. A PTCB-certified technician may also assist and coach pharmacy technicians and cashiers in pharmacy system and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Follow state and federal regulations, the Walgreen Co. Pharmacy Code of Conduct, and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and perform other Pharmacy Department duties under supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Enter patient and drug information, retrieve and count medications, fill prescriptions, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error policies and the Quality Improvement Program, including Good Faith Dispensing requirements.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical providers and organizations through detailing and outreach.
Maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and keep pharmacy and health care knowledge current.
If PTCB certified, assist and coach pharmacy technicians and cashiers in pharmacy system and register operations.