Pharmacy Tech Retail

Mercyhealth•Lake Geneva, WI

6d•Onsite

About The Position

The Pharmacy Tech Retail position is responsible for accurately processing, filling, and labeling prescriptions under the supervision of a pharmacist. This role involves initiating and following up on Prior Authorizations, preparing and receiving orders for medications and supplies, and maintaining inventory. A key aspect of the role is patient engagement, including enrolling patients in medication synchronization, conducting follow-up calls to confirm medication needs, and identifying potential clinical interventions. The Pharmacy Tech will also assist pharmacists in delivering enhanced clinical services such as immunizations and medication therapy management, documenting patient care activities, and coordinating with the healthcare team. Workflow optimization and participation in continuous quality improvement initiatives are also expected. Additionally, the role includes financial and operational tasks such as maintaining petty cash and handling point-of-sale transactions.

Requirements

Pharmacy Technician Licensure required
Certified Pharmacy Technician (CPhT) or Certification through NHA required.
Effective communication and customer service skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in using pharmacy management software and technology tools.
Willingness to obtain immunization certification.

Nice To Haves

High School Diploma or equivalent preferred
Graduate of a pharmacy technician program preferred.
Experience in a community pharmacy setting is preferred.

Responsibilities

Accurately process, fill and label prescriptions for dispensing under the supervision of a pharmacist.
Initiate, follow-up, and obtain Prior Authorizations.
Prepare, send, and receive orders for medications and supplies; maintain inventory, ensuring medications are purchased and stored properly.
Identify and enroll patients in medication synchronization (med sync), ensuring all medications are prepared for pick-up on a single date each month or 90 days.
Conduct monthly follow-up calls with patients to confirm medication needs, discuss changes in medication regimens, and identify potential clinical interventions like immunizations.
Assist pharmacists in delivering enhanced clinical services, including immunizations, medication therapy management (MTM), and chronic disease management.
Document patient care activities and coordinate with the broader healthcare team to ensure continuity of care.
Engage in proactive care strategies, identifying potential health issues early and working with pharmacists to implement preventative care measures.
Obtain certification to administer immunizations, expanding your role in providing supervised direct patient care.
Contribute to the pharmacy’s shift from reactive to proactive patient care by adopting best practices for workflow innovation, including appointment-based models.
Participate in continuous quality improvement initiatives aimed at enhancing patient care and operational efficiency.
Maintain petty cash and change fund balances.
Proficiently handle all transactions at the point of sale.
Perform other duties as assigned under the direction of the pharmacist.