Pharmacy Tech, Bilingual, English/Spanish - Whittier Community Pharmacy

Hennepin Healthcare•Minneapolis, MN

5d•Onsite

About The Position

Under the supervision of a registered pharmacist, performs a variety of technical and clerical duties allowable by law, while maintaining a favorable image of the pharmacy within the hospital and in the community. This role requires bilingual Spanish/English proficiency and involves direct patient interaction, prescription processing, inventory management, and administrative tasks within a community pharmacy setting.

Requirements

High School Diploma or GE
Current Pharmacy Technician Registration with MN State Board
PTCB or ExCPT pharmacy tech certification within 1 year of date of hire, paid for by employee
Current Intern License with the Minnesota Board of Pharmacy
Ability to communicate with other employees and public
Possesses strong interpersonal skills, is a team player, and promotes positive team environment
Excellent customer service skills
Demonstrates good decision making skills, problem solving techniques, and possesses the ability to prioritize multiple tasks
Ability to use a computer and associated programs
Ability to understand oral and written instructions
Ability to learn and apply pharmacy procedures and interpret prescriptions
Ability to apply basic math skills
Some skill in record keeping
Ability to use computer effectively

Nice To Haves

Computer skills
Knowledge of Pharmacy computer systems
Insurance and Billing Experience
Experience working with specialty medications in a health system setting
Graduate of an accredited Pharmacy Technician Program or a 240-hour employer-based Technician training Program or 1,000 hours of Pharmacy experience

Responsibilities

Answers phones for the pharmacy department and directs calls to appropriate personnel
Maintains knowledge of the Hospital Credit and Collection Policy and other related policies
Prepackages, prepares, labels, and hands out prescriptions after they are checked by a registered pharmacist
Maintains cash registers, credit card machines, and reporting for cash transactions
Prepares daily deposits for the cashier’s office
Bills and credits patient medications
Stocks inventory in Pharmacy
Routinely checks and removes outdated and expired medications
Delivers medications to patient care and ancillary areas and picks up new orders as scheduled
Files prescriptions and reports
Maintains the pharmacy in a clean and organized fashion
Enters outpatient prescriptions
Obtains and records patient drug histories
Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate
Performs various calculations to determine the correct dose using weight
Identifies the appropriate product to process based on the prescription order
Triages insurance rejections and initiates prior authorization claims as needed
Uses appropriate pharmaceutical-medical terms, abbreviations, and symbols
Maintains a working knowledge of general chemical and physical properties of drugs
Compounding medications as per Minnesota Board of Pharmacy rules and regulations
Responsible for safe and careful handling of chemotherapeutic medications
Coordinates ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested
Completes intake process for mail service, specialty, transplant, and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule
Documents in the EMR or other database applicable patient interactions according to specialty pharmacy practices
Performs patient tracking, processing of patient specialty medication claims, customer service, issue resolution and/or escalation
Requests and follows up on refill requests, processes Medicare and transplant claims and works on high level adjudicated claims
Performs other responsibilities as assigned including but not limited to: back up phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials