Pharmacy Tech-ACO Reporting

Wilmington Health PLLC • Wilmington, NC

3d • Onsite

About The Position

Wilmington Health is seeking a full-time Value Based Care Pharmacy Technician to systematically close care gaps and address patient-specific barriers to adherence. Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Requirements

• Certified Pharmacy Technician
• Nexgen-EHR experience
• 3+ years of pharmacy retail experience
• Ability to work independently and take initiative in addressing concerns and issues.

Nice To Haves

• Established fluency in NextGen allows the pharmacy technician to navigate charts and send refills without a 3–6 month learning curve.
• Understanding of clinical workflows, refill protocol requirements, provider preferences, and internal communication protocols.
• A CPhT with 3+ years of experience in a retail setting is preferred, with hands-on experience resolving barriers (e.g. adjudication, out-of-stock, preferred manufacturers).

Responsibilities

• Proactively manage adherence reports for MAC, MAH, and MAD. Identify reasons for non-compliance (e.g., "silent" barriers like overdue appointments, lab requirements, expired refills, or clinical contraindications).
• Coordinate the refill process by identifying patients who have not picked up medications. Facilitate "bridge" supplies, update discontinued orders, and ensure patients have visits and labs scheduled to maintain therapy.
• Address cost barriers by referring patients to our Patient Assistance Department, suggesting therapeutic generic alternatives, or navigating insurance coverage issues using our Prior Authorization Department.
• Partner with the on-call Clinical Pharmacist or provider as necessary for complex cases involving side effects, allergies, or therapy optimizations.
• Analyze monthly data to identify company-wide "patterns that increase the risk for non-adherence." Report findings to the Department Manager and assist in developing education or reporting tools to address these long-term barriers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed