Pharmacy Support Specialist (Wednesday to Sunday)

AnewHealth•NJ - Remote, NJ

4d•Remote

About The Position

The Customer Support Specialist will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

Requirements

HS diploma required.
Minimum of 2 years customer service experience preferably in a healthcare setting.
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
Must have a strong patient centered focus.
Excellent communication skills, especially via phone.
Excellent interpersonal and relationship building skills.
Understanding of clinical terms and impacts.
Able to multi-task and handle multiple priorities without sacrificing quality.
Detail oriented and organized.
Reliable.
Efficient.

Responsibilities

Provides enrollment support for new PACE enrollees.
Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside.
Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
Provides help desk support to network pharmacies.
Education PACE staff regarding CareKinesis and network pharmacy processes for facility participants.
Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
Coordinates and sets up couriers to ensure timely medication delivery.
Makes outgoing calls to ensure the participants have received their delivery.
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.