Pharmacy Supervisor

BioScript Solutions • Mississauga, ON

3d • Onsite

About The Position

Empowering lives, healing hearts, embracing future. Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Pharmacy Supervisor to join our #BestTeam at BioScript Pharmacy, where we put our patients first! At BioScript, we're not just a company—we're a fast growing company always putting patients first. As pioneers in Specialty Pharmacy, we believe in pushing boundaries, setting trends, and crafting experiences that captivate and inspire. Our vibrant team is made up of brilliant minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Requirements

• High school diploma (or equivalent) required.
• Business acumen with a strong knowledge of operational aspects of BioScript Pharmacy to integrate best practices effectively.
• Strong written and oral communication skills.
• Comfortable using computers and learning various vendor software.
• Proven customer service skills with a patient-focused approach.
• Strong time management and organizational abilities to prioritize, plan ahead, and manage workload effectively.
• High attention to detail while working in a fast-paced environment.
• Ability to work independently and collaborate effectively within a team.
• Strong problem-solving, critical thinking, and decision-making skills.
• Receptivity to constructive feedback for continuous improvement.
• Results-oriented, demonstrating a bias for action and motivated by return on investment (ROI).
• Initiative to identify and complete tasks independently.
• Capable of lifting and organizing boxes and inventory (up to 25 lbs, repetitive movements).
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.

Nice To Haves

• Previous leadership or supervisory experience is an asset.

Responsibilities

• Oversee pharmacy team members (excluding pharmacists) in their daily responsibilities.
• Conduct regular check-ins, performance evaluations, and coaching sessions with direct reports.
• Identify and address performance gaps, implementing improvement plans as needed.
• Foster a positive and productive work environment, encouraging teamwork and professional growth.
• Build and maintain strong relationships with team members by being socially poised and motivating team builder that supports and promotes a culture of collaboration.
• Provides and supports clear communication and alignment to company goals between all Team Members.
• Oversee daily pharmacy operations, including medication dispensing, inventory management, and scheduling.
• Monitor daily workloads, ensuring efficient task allocation and workflow management.
• Assist in the implementation of new initiatives to enhance productivity and service quality.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Collaborate with other supervisors and team leads to optimize pharmacy operations.
• Driving continuous improvement in pharmacy workflows to identify inefficiencies, address operational gaps, and implement process improvements for enhanced efficiency.
• Support the achievement of various targets including operational KPIs/benchmarks and the pharmacy budget.
• Oversee onboarding and training of new staff, ensuring they understand procedures and expectations.
• Provide continuous education and mentoring to enhance team skills and performance.
• Stay up to date on industry trends, policies, and best practices, sharing relevant information with staff.
• Ensure all pharmacy records are accurately entered, maintained, and updated.
• Monitor adherence to safety protocols, adverse event reporting, and product quality complaint procedures.
• Proactively identify risks and implement corrective actions to maintain compliance.
• Support relationship-building between the pharmacy, external partners, healthcare professionals (HCPs), and other BioScript business units.
• Recognize and share awareness of current local competitive activity and business development opportunities.
• Identify and implement innovative solutions to improve pharmacy operations and service delivery.
• Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
• Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
• Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements.

Benefits

• Epic Work-Life Balance: Our Pharmacy is Business Hours! Monday to Friday, no evening’s weekends or holidays.
• Growth Opportunities: Taking the passion for Pharmacy and using it in a specialty setting, in a company that champions learning and growth for team members.
• Vibrant Culture: Collaborative approach to patient care, cutting edge specialty pharmacy services.
• Attractive Compensation: Robust and Comprehensive compensation and benefits, available from day 1!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED