Pharmacy Supervisor - Specialty Mail Order (Pharmacist)
About The Position
CVS Health has an exciting opportunity for a Pharmacist Supervisor in our Specialty mail service pharmacy. As the Pharmacist Supervisor you will supervise staff in our Specialty Mail Order Pharmacy, and to provide direction to other professional and non-professional staff within Pharmacy operations to ensure that patient requests are met and prescription orders are processed in an accurate and efficient manner to achieve exceptional customer service and to exceed company and customer expectations. As the Pharmacist Supervisor you will be responsible for directing daily workflow, interviewing/hiring, evaluating & reviewing performance, coaching & counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed. This position oversees daily operations in fulfillment. Fulfillment center operates with a total of over 100 employees with each supervisor managing around 25 reports each. Hours of operation are 6:00am-11:30pm Monday through Thursday, Friday from 7:00am through 8:00pm, and Sunday 8:00am-1:30pm.
Requirements
- Proven ability to evaluate work and process flow to ensure optimal efficiency.
- 1+ years prior team leadership experience
- Ability to commit to the rotating shift schedule shown above.
- Proven experience in a high intensity, fast paced production environment.
- Proven ability to effectively manage people and provide team leadership.
- Licensed Pharmacist in New Jersey
- Ability to work 100% onsite at our facility in Fairfield, NJ
Nice To Haves
- Specialty Pharmacy Experience
- Multiple state licensed as a Pharmacist
- One year of previous people leadership experience
Responsibilities
- Monitoring workflow and production measures throughout the day for timely and accurate dispensing of patient orders.
- Working with the manager to resolve issues and problems according to set guidelines.
- Actively participate in the company’s Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results and making recommendations for improvement to the quality team and the individual through coaching sessions.
- Monitor reports for daily production volume to ensure efficiency and accuracy is reflected in assignment groups and overall team statistics and provide to management and quality team as requested.
- Provide individual and department training, coaching, counseling, and motivation.
- Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates.
- Work with management to motivate staff by providing an enjoyable working environment that encourages teamwork and internal and external customer service.
- Consistently offer positive feedback to staff on an individual and department level.
- Provide coaching to individuals to improve performance, encourage growth, and offer opportunity for success on the job.
- Counsel and administer corrective action as needed in accordance to department and Human Resource policies and procedures when necessary.
- Complete bi-annual written performance reviews and discuss with individuals along with ongoing performance updates throughout the year.
- Coordinate workflow and procedure changes and issues/problem resolutions as it relates to the department and the company
Benefits
- vacation
- 10 paid holidays per year
- health/dental/vision insurance
- employee discounted stock purchase program
- 401K
- tuition reimbursement
- 20-30% employee discount at all CVS stores
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
