Pharmacy Solutions Liaison - Laguna Hills, CA

Apotheco, LLC • Pleasanton, CA

8d • $70,000 - $115,000 • Onsite

About The Position

The Pharmacy Solutions Liaison will serve as a field representative for Apotheco Pharmacies, focusing on ensuring a positive customer experience and enhancing utilization within their designated territory. This role is responsible for customer relations in the Laguna Hills, CA area and will collaborate with the Regional Sales Director and necessary Pharmacists on business strategies for maintaining and developing the current customer base. The Pharmacy Solutions Liaison will manage their time effectively in the field and administratively to meet account maintenance and development requirements.

Requirements

• Strong Communication skills
• Ability to effectively develop and build relationships with customers/individuals at all levels of an organization.
• Proficient in Word, Excel, and ability to learn necessary programs for sales tools.
• 2-5 Years of relevant field sales experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to comprehend and apply principles of basic math while analyzing data and generating reports.
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
• Some previous experience with software products, preferably purchasing software.
• Working knowledge of Microsoft products, especially Excel and Word.
• Time management
• Oral and written communication skills
• Professionalism
• Organization skills
• Customer Service
• Prioritizing skills
• Detail oriented
• Multi-task abilities
• Goal oriented
• Dependable
• Confidentiality
• Self-motivated
• Ability to work well with various personalities and within a team.
• Participate in continuous quality improvement activities
• Ability to travel according to associated territory coverage requirements (may require some overnight travel)

Nice To Haves

• Experience in Dermatology a plus.

Responsibilities

• Plan, strategize, and execute territory objectives to meet sales goals.
• Understand pharmacy programs, operations, and offers to communicate benefits and services.
• Quickly learn and understand new initiatives, programs, and pricing changes.
• Ensure field materials are current.
• Identify marketing needs and bring them to management.
• Lead and execute development of project goals and timelines for accounts.
• Assist with executing new programs and initiatives at pharmacies/accounts.
• Act as the lead point of contact for accounts regarding pharmacy utilization.
• Build daily and weekly schedules to meet with accounts.
• Understand the unique features of each account/practice.
• Serve as a consultative business partner, identifying opportunities to improve customer businesses through increased utilization of services/programs/solutions.
• Take the lead on operational management of onboarding new accounts.
• Clearly communicate pharmacy services and match them to account needs.
• Develop plans with account decision-makers for improved utilization.
• Collaborate with providers and staff to improve pharmacy communication.
• Proactively anticipate, investigate, and resolve customer issues both in the field and remotely.
• Collaborate with pharmacists for end-to-end issue resolution and customer satisfaction.
• Build customer profiles for pharmacists and pharmacy technicians.
• Identify areas of improvement within accounts with the pharmacist.
• Collaborate with pharmacists to create short- and long-term plans for account maintenance, growth, and new business.
• Collaborate and communicate with pharmacists and pharmacy technicians as needed.
• Facilitate account education events.
• Collaborate effectively with industry colleagues, including pharmaceutical and manufacturing partners.
• Hold regular meetings with the Business Development Manager and Pharmacist to review accounts and discuss business strategies.
• Coordinate closely with pharmacists for unified communication to accounts.
• Assist in onboarding new accounts for new pharmacy locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed