Pharmacy Shift Lead

Naphcare, Inc.•Vestavia Hills, AL

1d•Onsite

About The Position

NaphCare is hiring a Pharmacy Shift Lead to join our pharmacy team at our Corporate Headquarters located in Birmingham, AL. NaphCare Rx, is NaphCare’s in-house pharmacy dedicated solely to correctional facilities across the country. Connected by our operations management software and HER, TechCare, NaphCare Rx pharmacists become an integrated, essential part of the clinical team, from electronic medicine orders and secure delivery to pharmacy consultation and review. NaphCare Rx also extends purchasing discounts and cost savings directly to our partners and employees. We are seeking an experienced and motivated Pharmacy Shift Lead to oversee evening pharmacy operations from 2:00 PM to 11:00 PM. This role provides hands-on leadership to pharmacy technicians and pharmacists during the shift, ensuring workflow efficiency. The Process Manager serves as the primary workflow leader during evening hours, maintaining productivity standards, supporting team performance, and ensuring compliance with all pharmacy regulations. This is a full-time, on-site position with hours of 2pm – 11pm, Monday through Friday.

Requirements

Must hold and maintain a current, unrestricted Pharmacy Technician certification issued by the Alabama Board of Pharmacy with a minimum of 1-year experience
Pharmacy Technician Certification Board (PTCB) technician certification is required
Must complete sufficient hours of CEU to maintain Technician license and technician certification.
Ensure all pharmaceutical services provided within the facility conform to state licensure, accreditation, regulatory agency requirements, and company policies and procedures
Demonstrate professionalism by using objectivity, maintaining self-control when under pressure, separating professional from personal issues, displaying emotional maturity, maintaining a high degree of integrity, and promoting a positive work environment by setting an example.
Notify critical information to the next level of management that may have a negative impact on client and/or vendor relations or patient care
Willingness to complete departmental duties in other areas as needed
Willingness to complete special projects as needed from management
Willingness to work assigned schedule and mandatory overtime in peak times
Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all facility(s) correctional healthcare policies, procedures, and legal requirements
Must pass the facility’s criminal background check and drug screening

Responsibilities

Direct and coordinate technician workflow throughout the evening shift
Assign staff to fulfillment stations (filling, packaging, staging, shipping, inventory support)
Conduct thorough shift handoff communication to next-day leadership
Provide real-time coaching and support to pharmacy technicians
Assist with onboarding and training of new team members
Reinforce performance expectations and productivity benchmarks
Address minor workflow conflicts and escalate personnel concerns appropriately
Serve as primary operational contact during evening hours
Communicate staffing or production concerns to pharmacy management
Document and report discrepancies, errors, or shipping delays
Provide end-of-shift productivity updates