Pharmacy Quality Assurance & Training Advisor - CarepathRX - Remote

The Cigna Group

5d•$82,400 - $137,300•Remote

About The Position

The Pharmacy Quality Assurance & Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly. This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules. Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day.

Requirements

B.S./PharmD degree from an accredited School of Pharmacy required.
Minimum 2+ years of experience in an alternate setting/home infusion required.
Minimum 3+ years dedicated experience in operational role authoring technical documentation/SOPs, managing process improvement initiatives, or directing corporate training programs required.
Current pharmacist license in good standing in the state of residence.
Deep understanding of pharmacy operations, clinical workflows, and the medication use process.
Excellent analytical, problem-solving, and critical-thinking skills.
Exceptional communication and interpersonal skills.
Proven leadership abilities with a track record of driving changes and achieving results.
Proficient in Microsoft office suite

Nice To Haves

Proven experience with the implementation, optimization, and management of pharmacy information systems (e.g., Epic Willow, WellSky), preferred.

Responsibilities

Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps.
Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions.
Review existing documentation systematically, ensuring updates are deployed instantly when software, regulations, or strategic business goals shift.
Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy.
Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines.
Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials.
Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors.
Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs.
Construct rigorous evaluation criteria, practical field tests, and quizzes to objectively measure training efficacy and employee performance retention.
Serve as an empathetic change agent across the enterprise, proactively communicating operational updates to smooth over friction during transitions.
Collaborate with executive leadership to provide regular, data-driven reports linking training completions and SOP updates straight to core business KPIs (e.g., error rate reductions, speed-to-productivity).
Partner with cross-functional launch teams to lead the operational readiness strategy for new pharmacy implementations and system rollouts; ensure all onboarding pathways, site-specific SOPs, and compliance training modules are fully validated and deployed ahead of go-live dates.