Pharmacy Product Development Manager
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This high-impact role shapes some of CVS Pharmacy’s most critical patient engagement moments, ensuring every interaction is seamless, transparent, and trust-building. You will lead the design and delivery of clear, effective customer communications that keep patients informed on order status, next steps, and resolution paths. By partnering cross-functionally, you will quickly address exceptions and implement solutions tailored to diverse patient’s needs, driving both exceptional customer experience and strong operational performance.
Requirements
- 5+ years of experience in retail pharmacy and/or corporate environment.
- 5+ years of experience leading projects and delivering results in a matrixed organization.
- Experience owning a product area end-to-end, shaping the problem, setting a roadmap, and driving delivery through to measurable outcomes.
- Strong ability to translate complex operational or technical scenarios into clear, actionable messaging.
- Strong project management skills with the ability to manage multiple priorities.
- Bachelor’s degree and/or equivalent experience.
Nice To Haves
- Familiarity with outbound messaging platforms and experimentation (segmentation, A/B testing).
- Strong ability to translate complex operational or technical scenarios into clear, actionable messaging.
- Experience in digital engagement and loyalty programs.
- Excellent communication and storytelling skills for leadership presentations.
- Advanced degree, e.g. MBA, MPH, MS, PharmD.
Responsibilities
- Lead the design and delivery of clear, effective customer communications that keep patients informed on order status, next steps, and resolution paths.
- Partner cross-functionally to quickly address exceptions and implement solutions tailored to diverse patient’s needs.
- Drive exceptional customer experience and strong operational performance.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
