Pharmacy (PBM), Product Analyst

Gainwell Technologies LLC•Any city, OH

4d•$101,400 - $144,900•Remote

About The Position

The Pharmacy (PBM), Product Analyst oversees the entire lifecycle of their products during project implementations, from requirements through project go live. They act as a trusted partner to various business units, including Implementation practice, Operations, Clinical, Account/Client Management, Customer Service, and Technical teams. This role drives initiatives from inception to execution, prioritizing key activities that significantly impact bottom-line performance. Notably, this position does not have any direct reports.

Requirements

10+ years PBM Pharmacy experience including Pharmacy Implementation experience
Deep understanding of Pharmacy or PBM Ecosystems is highly preferred and critical for success in this role
Demonstrated ability to Implement Products from intake and strategy through delivery, roadmap execution, and continuous improvement
Hands on experience working in Agile Environments while partnering closely with Engineering, Architecture, and Business Teams to deliver solutions
Strong skill in converting Complex Business Requirements into Technical Solutions, Supported by Data Analysis, Prioritization, and Measurable Outcomes

Responsibilities

Develop and maintain strong relationships across product lines or business units, ensuring effective communication at all levels and fostering open dialogue with customers and stakeholders to identify and solve problems.
Oversee the entire implementation lifecycle, from idea intake to delivery of new products, capabilities, integrations, or other offerings.
Create, maintain, and oversee the product base configuration for claims processing system.
Develop and provider oversight in the “demo” environment to always ensure operations readiness.
Provide oversight to multiple implementations; and ensure continuity between projects.
Gain a deep understanding of customer experiences to develop customer relationships.
Lead and participate in business and industry workgroups, contributing meaningful input into implementations, product roadmaps and strategy.
Prioritize work to ensure development efforts focus on delivering the most impactful outcomes for business owners and stakeholders, aligned with required timelines and corporate objectives.
Collaborate with design, architecture, testing, and engineering teams to ensure solutions address business problems identified in strategic initiatives and projects.
Work with implementation stakeholder and provide approval of environment readiness for each release into implementation environments.
Work with business stakeholders to ensure proper requirement documentation, including those needed for system acceptance and adoptability.
Act as a trusted advisor to support key business units and customers in available product offerings.
Foster a collaborative environment for sharing knowledge, innovation, and learning across the organization.
Work with internal departments and/or customers to evaluate and improve the configuration and supportability of products.
Serve as a subject matter expert (SME) on assigned products