PHARMACY PATIENT SERVICES REP
About The Position
The Pharmacy Patient Services Rep is responsible for a variety of tasks related to patient registration, prescription processing, and administrative support within the pharmacy. This role involves interacting with patients to collect and update demographic, eligibility, and insurance information, explaining services and policies, and assisting the Pharmacist with insurance claims and patient compliance. The position also handles prescription refill requests, manages office supplies, processes mail, and ensures patient confidentiality. Additionally, the role involves daily reconciliation of data, handling cash deposits, and preparing encounter forms. All staff are expected to adhere to the standards of accreditation for Mail Order Pharmacy and Specialty Pharmacy.
Requirements
- High school diploma
- Computer skills
- Cashiering skills
- Dedication to detail, thoroughness and follow-through
- Problem solving skills and the ability to work with minimum supervision
- Respect for patient confidentiality
Nice To Haves
- Pharmacy experience preferred
- Bilingual preferred but not mandatory
Responsibilities
- Register and update patients, collecting and updating demographic, eligibility, and insurance information.
- Enter patient data into the appropriate CVHS MIS system.
- Explain CVHS services and patient policies and procedures.
- Assist Pharmacist in processing prescription insurance claims, including reconciliation.
- Assist Pharmacist in patient compliance.
- Assist patients in enrollment into Pharmacy Assistance Programs.
- Answer incoming phone calls from patients for prescription refill requests and related matters.
- Requisition and maintain adequate levels of Pharmacy office supplies.
- Process incoming and outgoing mail, including prescriptions.
- Assist other departments in obtaining necessary patient, prescription, or billing data.
- Maintain strict observance of patient confidentiality.
- Prepare daily reconciliation of input data to computer output for daily charges and payments.
- Prepare daily bank deposit of cash received and deliver deposits to bank as necessary.
- Prepare daily encounter forms for filing.
- Abide by the standards of accreditation in Mail Order Pharmacy and Specialty Pharmacy.
Benefits
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
