Pharmacy Patient Care Coordinator

ASSISTRX LLC • Overland Park, KS

1d • $17 - $22 • Onsite

About The Position

The primary responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision-making will be triaged to the pharmacists.

Requirements

• High school diploma, general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)
• Good communication skills, both written & verbal, preferred.
• The PCC is able to handle inbound and outbound calls, triage as appropriate and complete scheduling tasks.
• The PCC is able to update patient demographics, prescriber demographics and pertinent information for the pharmacy profile.
• The PCC is able to prepare documentation for pharmacy technician processing; including but not limited to demographics and plan information.
• The PCC demonstrates the ability to communicate effectively with health care providers to obtain missing information.
• The PCC is able to prepare shipping materials for packing.
• Demonstrates ability to identify, assess, and report adverse events.

Responsibilities

• Receiving and triaging inbound phone calls.
• Receiving and completing scheduling calls via dialer or outbound queues.
• Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
• Contacting physicians for missing or required information.
• Processes document intake queue for pharmacy technician processing.
• Prepares shipping materials for packing stations
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED