Pharmacy Patient Advocate

MC-Rx Powered by ProCare Rx • Miramar, FL

5d • Onsite

About The Position

The Pharmacy Patient Advocate will be responsible for ensuring proper record maintenance, handling inbound calls regarding prescription inquiries, conducting outbound calls for various purposes, performing benefit investigations, coordinating medication delivery, and utilizing operating systems to manage medication adherence and reimbursement services. This role also involves directing clinical inquiries to a pharmacist and acting as a liaison within the healthcare system to ensure timely medication access for patients, while maintaining strict patient confidentiality and HIPAA compliance.

Requirements

• High school diploma or GED is required
• Florida or Georgia Pharmacy Technician Registration is required
• Excellent communication skills
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

Nice To Haves

• Spanish speaking preferred
• RMA, CMA preferred, not required

Responsibilities

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
• Perform benefit investigations and coordination of benefits
• Coordinating timely and accurate medication delivery with members and providers
• Using operating systems and other tools to assist in managing medication adherence /reimbursement services
• Directing all clinical inquiries and clinical concerns to a pharmacist
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• Maintain patient/member confidentiality and HIPPA compliance at all times

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED