Pharmacy Operations Product Manager

Gifthealth • Columbus, AZ

1d • Onsite

About The Position

At Gifthealth, we are revolutionizing healthcare by simplifying prescription management and health services, aiming to provide a seamless, personalized, and efficient experience for all customers. We are a dynamic, innovative, and customer-centric company focused on making a positive impact on people's lives. The Pharmacy Operations Product Manager, reporting to the Lead Technical Product Manager Pharmacy Operations, is responsible for defining, improving, and scaling the systems that power dispensing, inventory, shipping, and fulfillment operations. This role involves close collaboration with pharmacists, operations, engineering, and compliance teams to translate real-world workflows into dependable, compliant, and efficient product solutions. Success requires strong product judgment, direct operational engagement, and the ability to balance patient safety, regulatory requirements, and operational efficiency. This position is critical in delivering high-value, sustainable pharmacy operations products, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

• Bachelor’s degree in business administration, management, marketing or related field OR equivalent practical experience
• 2–5 years of relevant experience in product management or an adjacent role
• Experience owning a project end-to-end with meaningful trade-off decisions
• Knowledge of basic product management fundamentals (what a PM does, how to think through trade-offs) and operational environments and frontline worker contexts
• Ability to operate with a high level of ownership, initiative, and accountability while learning and mastering a new or evolving domain
• Ability to clearly communicate with both technical and non-technical stakeholders, building trust with pharmacists, operations staff, and operations leadership
• Ability to directly observe operations and learn operational needs, translating observed inefficiencies and pain points into actionable product specifications
• Basic product skills (discovery, trade-off reasoning, working with engineering)

Nice To Haves

• Experience in pharmacy, healthcare, logistics, supply chain, or operations
• Experience building products for non-technical or frontline users
• Experience in regulated or high-stakes environments
• Knowledge of pharmacy, healthcare, logistics, supply chain, or operations industry
• Knowledge of regulated or high-stakes environments where errors have real consequences
• Knowledge of AI productivity tools, including prompt driven drafting, synthesis, and rapid prototyping
• Ability to write specifications and requirements for complex operational workflows
• Ability to navigate regulated environments with appropriate care and attention to risk
• Ability to communicate roadmap and priorities clearly to non-technical operations partners

Responsibilities

• Owns the pharmacy operations product surface, including dispensing workflows, inventory management, shipping, fulfillment, and operational dashboards that support day-to-day pharmacy execution
• Observes pharmacy operations centers to observe workflows, shadows pharmacists and operations staff, and develops deep, practical domain expertise
• Translates operational observations and pharmacy domain knowledge into clear, actionable product requirements, specifications, and documentation that engineering teams can implement effectively
• Partners closely with pharmacy and operations leadership to align on priorities, communicate product roadmaps, and ensure product investments support operational and business goals
• Incorporates AI tools directly into the product development workflow to accelerate requirements drafting, synthesize research and feedback, and prototype operational workflows
• Identifies opportunities to improve operational efficiency, accuracy, and scalability by proactively surfacing workflow gaps, system limitations, and automation opportunities
• Acts as a trusted product counterpart for pharmacy operations, balancing regulatory requirements, patient safety, and operational realities while delivering products that work in real-world pharmacy environments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees