Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports prescription processing and patient care activities as allowed by law, manages pharmacy workflow and inventory-related administrative tasks, and helps maintain compliance, security, accurate insurance claims, and required records. It also supports customer service, pharmacy financial and operational performance, community outreach, team communication, and ongoing staff training and development.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Greet customers and patients, offer assistance, resolve complaints, respond to requests, and answer non-clinical questions.
- Build customer relationships by anticipating needs and proactively offering services; promote healthcare services and customer service best practices.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law.
- Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, organize daily activities, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-clinical administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive new technology and process rollouts, engage the team in change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Good Faith Dispensing policy under pharmacist supervision and support compliance with its requirements.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
- Build and sustain relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance expectations.
- Hire, onboard, train, and schedule pharmacy technicians, and monitor timely completion of training.
- Identify team members' knowledge gaps and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications and documenting their status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
- Maintain PTCB certification and required state certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
- Follow performance improvement plans and seek professional development through self-monitoring, constructive feedback, and mentoring.
- Communicate support-center and other key messages to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
