Pharmacy Operations Manager

Grace Health•Corbin, KY

11d•Hybrid

About The Position

The Pharmacy Operations Manager runs the day-to-day business of Grace Health's pharmacy locations with the accountability and judgment of an owner-operator. This role owns consistency across sites: staffing, training, workflow, and administrative compliance, while working directly in the pharmacies on a regular, rotating basis to stay grounded in what each site needs. The Pharmacy Operations Manager partners with the Director of Pharmacy, site Pharmacists-in-Charge, pharmacy staff and outside departments to keep operations safe, compliant, efficient, and financially sound.

Requirements

Bachelor’s degree in Pharmacy and Business Administration, Healthcare Administration, or a related field — or equivalent combination of education and experience.
Current pharmacist licensure in the state of practice, if the position requires pharmacist licensure for the duties assigned.
Demonstrated experience in pharmacy operations and staff leadership.
Experience in a retail, ambulatory, community health center, or other outpatient pharmacy setting.
Proven ability to manage priorities and staff across multiple locations.
Ability to be a resource for others and work with providers in the community, as well as knowledge of community resources.
Ability to effectively engage clients by telephone or in person.
Knowledge of HIPAA confidentiality requirements as they relate to health care and, specifically, behavioral health.
Ability to offer understanding and respond effectively and with sensitivity to special populations, such as those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability, migrant and seasonal worker status, homelessness, people living with HIV/AIDS, and others.
Knowledge of Word Processing software and database programs such as Excel, and the ability to enter information within the Electronic Medical Record.

Nice To Haves

Doctor of Pharmacy (PharmD).
Multi-site pharmacy leadership experience.
FQHC or other safety-net healthcare experience.
340B pharmacy operations experience.
Experience with payer credentialing and DEA/Board of Pharmacy administrative processes.

Responsibilities

Set and enforce consistent operational standards, workflows, and procedures across all pharmacy locations.
Visit and evaluate each site on a regular basis; identify operational gaps and drive corrective action.
Act as the go-to resource for site Pharmacists-in-Charge and staff on day-to-day operational issues.
Work a minimum of 20 hours per week inside Grace Health-owned pharmacies, on a rotating basis across sites.
Use shift time to directly assess workflow, staffing adequacy, inventory practices, compliance, and patient experience firsthand.
Be available to fill staffing gaps (vacation, sick leave, FMLA, call-offs) as needed, in addition to scheduled rotation shifts.
Build staffing plans based on prescription volume, hours of operation, and patient demand.
Supervise designated pharmacy personnel; support hiring, onboarding, coaching, and performance management.
Develop and maintain training and cross-training so any site can operate smoothly regardless of who is on shift.
Monitor overtime, absenteeism, and productivity; address issues directly with site leadership.
Own the administrative backbone of pharmacy operations: DEA registrations, Board of Pharmacy licensing and renewals, and payer credentialing/enrollment for all sites.
Track licensing, credentialing, and registration expirations proactively so nothing lapses.
Ensure sites are audit-ready for DEA, Board of Pharmacy, HRSA, CMS, and 340B requirements; support inspections and audits directly.
Maintain compliant recordkeeping, controlled substance procedures, and medication security practices; document and resolve medication errors and near misses.
Oversee inventory management across sites, including annual inventory, purchasing patterns, and shrink/loss control.
Monitor prescription volume, revenue, labor cost, and controllable expenses against budget.
Partner with Finance and the Director of Pharmacy on budgeting and forecasting; flag variances early.
Support 340B purchasing, inventory, and compliance in coordination with the 340B team.
Track core operating metrics such as wait times, turnaround time, return-to-stock, patient complaints and act when a site falls out of range.
Investigate and resolve patient complaints and service issues in partnership with site leadership.
Keep pharmacy teams focused on the quality metrics that drive third-party payer performance (e.g., adherence, star ratings, payer scorecards); build and monitor action plans to hit targets.
Assist the Director of Pharmacy in evaluating, planning, and launching new pharmacy initiatives and service offerings across sites.
Support and take ownership of the build-out of new pharmacy locations and services as the department expands.
Represent the Pharmacy Department on organizational committees as assigned.
Other duties as assigned.
Follows all organizational policies and procedures, including administrative, clinical, quality assurance, and personnel policies.
Maintains satisfactory attendance, including attendance at meetings and completion of assigned tasks.
Maintains timely documentation of all work assignments.
Maintains patient confidentiality.
Routinely keeps the supervisor informed regarding attendance and job assignments.
Demonstrates flexibility and the ability to multitask.
Works effectively and efficiently.
Works cooperatively with providers, administration, and peers.
Embrace a team-based approach to patient care and understand that each role is important to our success.
Demonstrate excellent communication and coordination skills to provide quality patient care.
Understand and embrace the concept of population health management and proactively address the needs of patients and families served by the practice.
Demonstrate the skills and knowledge necessary to communicate effectively with vulnerable patient populations.
Participate in Continuous Quality Improvement (CQI) activities within the organization to ensure patients receive high-quality care.
Participate in the review and evaluation of practice performance and help identify opportunities for improvement.
Participate in Grace Health's advocacy program.