Pharmacy Operations Lead Representative- Express Scripts

Cigna Group•Saint Louis, MO

5d•Onsite

About The Position

As a Pharmacy Operations Lead Representative, you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. You will serve as a resource to the supervisor and as a backup to senior technicians and team members. The work schedule is Monday through Thursday, 10 AM to 8:30 PM.

Requirements

High School diploma or equivalent experience.
Minimum 3 year’s relevant working experience; experience in a pharmacy dispensing setting is required.
Active Missouri Pharmacy Technician License required.
General PC knowledge: Ability to interpret and create spreadsheets via Microsoft Excel.
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
Strong attention to detail with good organizational skills.
Good verbal and written communication skills.

Nice To Haves

1+ years leadership or team development experience preferred.
General warehouse, inventory control, and Warehouse Management System experience a plus.
Willingness to work a flexible schedule to accommodate heavy work volumes.

Responsibilities

Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed within the Warehouse.
Serve as the first line resource for questions/issues from team and senior technicians in the warehouse, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed and working within the Warehouse Management System.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for staff, including specific training and validation material.
Assist in training staff regarding procedures, including one on one training and/or to group sessions as needed.
Provides guidance, coaching, and direction to more junior team members of the team.
Acts independently working under limited supervision.
Ensure that all team members are cross trained to cover production functions.
Other duties as assigned.