Pharmacy Operations Lead Representative - Express Scripts

The Cigna Group•St. Louis, MO

2d•Onsite

About The Position

The Pharmacy Operations Lead Representative is responsible for distributing workload and monitoring workflow within an assigned area to ensure work is completed accurately and on time. The role serves as a resource to the supervisor and provides backup to cell owners and team members. The position is fully on-site and does not permit remote work. The required schedule is listed as Monday, Tuesday, Thursday, and Friday from 5:00 AM to 3:30 PM, and Sunday through Wednesday from 5:00 AM to 3:30 PM. The role may require schedule flexibility when needed.

Requirements

High school diploma or equivalent.
Ability to obtain a Missouri State Pharmacy Technician license.
Strong attention to detail and good organizational skills.
Good verbal and written communication skills.
Willingness to work a flexible schedule when needed.
Ability to stand for the full shift.
Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.

Nice To Haves

Three or more years of relevant work experience in a pharmacy dispensing setting preferred.
One or more years of leadership or team development experience preferred.
General PC knowledge, including Microsoft Word, Excel, PowerPoint, and email, preferred.
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
Experience troubleshooting problems in a pharmacy dispensing environment preferred.

Responsibilities

Distribute workload and manage workflow for the assigned area, including scheduling, shifting resources, and backfilling as needed.
Serve as the first-line resource for questions and issues from team members and cell owners, in coordination with the supervisor, while demonstrating leadership consistent with Express Way values.
Manage issues affecting team productivity by offering solutions, collaborating, communicating status, and escalating as needed.
Assist the supervisor in ensuring policies and standard operating procedures are followed and individual and team productivity and quality goals are met or exceeded.
Assist in developing, documenting, and updating policies, procedures, training materials, and validation materials for Coordinators.
Assist in training and validating Automation staff through individual or group sessions as needed.
Ensure team members are cross-trained to cover production functions.
Perform other duties as assigned.