Pharmacy - Operations Associate

Atria Health and Research Institute • New York, NY

23d • $20 - $22 • Onsite

About The Position

Atria is looking for an Operations Associate to own end-to-end shipping and fulfillment of our medical kits. You’ll ship roughly 100 kits per week and serve as the go-to person for kit-related questions across the organization. This is a hands-on, in-person role that rewards precision and pride in the details —our kits reach patients, and how they arrive matters. You’ll report to the Operations Manager and work closely with our Pharmacist and Care Coordinator team.

Requirements

• Experience in operations, logistics, fulfillment, or a similar hands-on coordination role
• Working understanding of HIPAA and comfort handling sensitive health information
• Strong attention to detail and a high standard for presentation — small errors have real downstream consequences
• Comfort with Google Sheets (lookups, filters, basic formulas); experience with Omni Analytics or similar BI tools a plus
• Familiarity with FedEx/USPS shipping platforms and label tools like Avery
• Ability to handle the physical demands of daily packing and box assembly
• Clear communicator who can be a reliable point of contact across teams in Slack
• Able to juggle recurring weekly tasks alongside ad-hoc requests without dropping either

Nice To Haves

• experience in healthcare, pharmacy, concierge service, operations

Responsibilities

• Prepare, pack, and ship ~20 medical kits per day (~100/week) via FedEx and courier service, with care taken in presentation and packaging quality
• Assemble shipping materials and handle the physical build-out of kits and boxes
• Track shipments end-to-end and proactively resolve delays, exceptions, or delivery issues
• Own final Quality Assurance on every outgoing kit: accuracy of patient information, completeness and correctness of contents, and presentation quality — the last check before a kit reaches a patient
• Extract and filter patient data to determine shipping priority for name tags attached to the kits, manage weekly ordering of custom name tags through a third-party vendor and coordinate USPS shipments as needed
• Serve as the primary point of contact for kit-related questions from Care Coordinators and other internal teams via Slack
• Maintain inventory of kit components and shipping supplies; flag reorder needs before they become blockers
• Track fulfillment data in Google Sheets and surface trends and issues to the Operations Manager
• Handle patient and health information in accordance with HIPAA and internal privacy standards
• Document and improve fulfillment workflows as volume grows

Benefits

• Excellent health and wellness benefits, fully covered by Atria, effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (calcium score)
• Fitness Perks, including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed