Pharmacy Operations Analyst-Ambulatory Oncology and Infusion Pharmacy, Full-time Days

Northwestern Memorial Healthcare • Chicago, IL

12h

About The Position

The Pharmacy Operations Analyst, under general direction, serves as the primary analytic resource for patient care. The role works collaboratively with clinical and operational department managers and directors to monitor and analyze financial, clinical, quality, and operational metrics across patient care areas, and provides analytical expertise to help end users enhance performance. The position collects information and prepares and distributes frequent periodic reports that are critical to organizational operations, and supports or leads the creation and distribution of internal and external dashboards and other trending tools.

The analyst supports pharmacy operations through data analysis, audits, budget and variance work, reporting, process improvement, and end-user support. The role maintains analytical documentation and operational dashboards, ensures reported data is accurate and reliable, assists with projects and reporting workflows, and works with customers to identify and resolve data issues. It also includes training and developing staff on reports, systems, and data interpretation, along with managing one low- to medium-risk project at a time.

Requirements

• Bachelor's degree or four years of relevant work experience in lieu of a degree.
• Two to three years of related experience.
• Illinois Pharmacy Technician licensure with IDFPR within 60 days of hire.
• Certified Pharmacy Technician (CPhT) certification through PTCB or ExCPT certification through NHA for technicians licensed after 2008; newly licensed technicians have two years from the license effective date to obtain certification.
• Demonstrated excellent analytical skills.
• Excellent PC-based skills using Microsoft products, including Excel, and a strong computer knowledge base.
• Excellent verbal and written communication skills.
• Strong organization and time-management skills.
• Ability to adapt quickly to change and multiple priorities from multiple stakeholders.
• Highly developed interpersonal skills, including the ability to influence behavioral change and handle sensitive situations.

Nice To Haves

• Master's degree.
• Previous experience in healthcare analytics and finance.

Responsibilities

• Obtain, analyze, and interpret financial, clinical, quality, and operational data from internal and external sources.
• Maintain accurate, up-to-date analytical documentation and operational dashboards.
• Conduct internal audits on prescription claims, including 340B eligibility, and respond to external payor audits.
• Prepare ad hoc reports to help management understand financial, clinical, quality, and operational issues.
• Collaborate with hospital departments to assist directors and managers with budgeting, variance analysis, budget targets, and budget preparation and review.
• Participate in monthly budget variance reporting.
• Identify and implement innovative ways to improve reporting processes and workflows.
• Identify, develop, and assist with implementing key metrics to measure process performance and opportunities for improvement.
• Ensure the accuracy and integrity of reported and distributed data.
• Understand system interfaces and workflows and identify sources of truth for data management.
• Support departments and end users with reports and systems, including training staff on reports, systems, and interpretation of data.
• Prepare project activity time estimates and schedules, monitor performance, and report progress against milestones.
• Analyze information to improve integration of organizational functions.
• Maintain regular customer communications and reporting, stay current with developments in patient care areas, and track analytical requests.
• Lead efforts to identify and resolve data issues with end users.
• Manage one low- to medium-risk project at a time.
• Apply creative problem solving within overarching management goals.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Benefits supporting physical, emotional, and financial well-being and protection from unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level