SMG Pharmacy Navigator

Sentara Hospitals • Chesapeake, VA

1d

About The Position

The Pharmacy Navigator guides specialty pharmacy patients through every step of their medication journey. The role coordinates refills and deliveries, monitors adherence, and helps resolve insurance or financial challenges. Working closely with pharmacists, prescribers, and clinic staff, the Pharmacy Navigator addresses patient concerns and coordinates across the care team to provide seamless, personalized support throughout treatment.

The role delivers medication management services to specialty pharmacy patients and collaborates with clinic and ambulatory care teams, supporting patients in person and by phone. It also supports outpatient retail and specialty prescription needs, including refill management and medication adherence, and maintains accurate records in required systems and tracking mechanisms.

Requirements

• Pharmacy Technician license valid in the state or states of practice.
• Two years of pharmacy technician experience.

Responsibilities

• Provide exceptional, personalized care and medication management services to specialty pharmacy patients.
• Collaborate with clinic and ambulatory care teams to support patients in person and over the phone.
• Educate prospective and current patients about the preferred specialty pharmacy and its impact on care outcomes.
• Support outpatient retail and specialty prescription needs, including managing refills and ensuring medication adherence.
• Monitor medication regimens through outbound check-ins and coordinate timely refills.
• Identify medications requiring special handling or storage, including hazardous or refrigerated drugs.
• Respond to, resolve, and triage inbound patient and provider inquiries.
• Address insurance-related issues, including prior authorizations, and assist patients with financial assistance programs.
• Maintain accurate and up-to-date documentation in required systems and tracking mechanisms.
• Manage and organize patient and operational data using relevant database applications.
• Use insights from patient interactions and operational observations to improve workflow, productivity, and service quality.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k)/403(b) with employer match
• Paid time off, including vacation, sick time, and holidays
• Paid parental and military leave
• Educational assistance or student loan repayment
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid parental and family caregiver leave
• Emergency backup care
• Long-term and short-term disability and critical illness plans
• Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education
• Student debt pay down up to $10,000
• Pet insurance
• Legal resources plan
• Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed