Pharmacy Navigator Technician I

Cencora•Reading, PA

1d•Onsite

About The Position

Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams. Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery. Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards. Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues. Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and escalate issues when needed. Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities. Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Requirements

High School Diploma/GED or equivalent experience required.
2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required.

Nice To Haves

Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

Responsibilities

Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and escalate issues when needed.
Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.