Pharmacy Navigator I

Cencora • Knoxville, TN

1d • Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. The Pharmacy Navigator I assists pharmacists in accurately dispensing specialty medications, processes prescription orders, and coordinates prescription delivery. This role also involves monitoring and maintaining medication inventory levels. A significant part of the position focuses on patient support, including answering inquiries, addressing concerns, conducting adherence monitoring calls, and assisting patients with benefits investigation and financial assistance applications. The Pharmacy Navigator I acts as a liaison between patients, the pharmacy, and other healthcare providers, requiring professional communication and continuous learning.

Requirements

• Requires 1+ year(s) directly related and progressively responsible pharmacy experience.
• Ability to communicate professionally and effectively both orally and in writing
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong interpersonal skills with ability to quickly and creatively address patient issues and communicate compassionately with patients.
• Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services
• Strong organizational skills; attention to detail
• Good analytical skills.
• Commitment to maintaining patient confidentiality and privacy.
• Experience in using pharmacy software systems and electronic health records.

Nice To Haves

• Bachelor's degree program preferred.
• Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification or comparable state certification is preferred.

Responsibilities

• Medication Dispensing: Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling, and packaging prescriptions with precision.
• Prescription Processing: Review and enter prescription orders into pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve any discrepancies or issues.
• Prescription Delivery: Coordinate, track, manage and facilitate prescription delivery. Adhere to packing and tracking processes.
• Inventory Management: Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs. Collaborate with the pharmacy team to place orders and track shipments.
• Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple patients with diverse needs autonomously.
• Adherence Monitoring: Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon.
• Benefits Investigation: Review patient insurance for affordability.
• Financial Assistance: Assess availability of financial assistance options. Support patients through application process. This includes, but is not limited to, manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance.
• Communication: Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist.
• Team Collaboration: Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.
• Continuous Learning: Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills.
• Perform related duties as assigned.

Benefits

• compensation
• benefits
• resources that enable a highly inclusive culture
• support our team members’ ability to live with purpose every day
• medical care
• dental care
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• variety of training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees