Pharmacy Manager

Walgreens•Duluth, MN

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager leads patient service and pharmacy operations, including counseling patients, dispensing prescriptions, maintaining regulatory compliance, coordinating workflow and staff schedules, and resolving patient and insurance issues. The role manages pharmacy staff hiring, performance, training, employee relations, and professional development; monitors business performance and inventory; and develops relationships with the local medical community. The manager maintains required credentials and ongoing pharmacy and management knowledge.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflow by scheduling staff, assigning roles, coordinating activities, and soliciting team suggestions; oversee pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; improve productivity and ensure accurate insurance claim processing.
Resolve patient issues with insurance companies and medical providers, participate in third-party audits, and follow up with providers to clarify prescriptions or suggest alternatives.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required to operate the pharmacy.
Collaborate with the Store Manager on staff hiring, discipline, and termination; ensure compliance with employment laws.
Establish staff expectations and goals, foster teamwork, recognize improvements, oversee training and performance reviews, identify high-potential employees, and support career progression.
Address employee-relations concerns, complaints, and conflicts and support staff welfare and morale.
Maintain required licensing, credentialing, and certification; keep pharmacy and healthcare knowledge current and complete required education credits and training.
Pursue professional development, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management and identify improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy business and community health and wellness awareness.