Pharmacy Manager, Amazon Pharmacy

Amazon • Wixom, MI

2d • $120,000 - $162,400 • Onsite

About The Position

Amazon Pharmacy is seeking a Pharmacy Manager to join their team and help make it easier for customers to find, choose, afford, and engage with health services, products, and professionals. The Pharmacy Manager will be responsible for the operational oversight and compliance of a small format pharmacy site, focusing on safety, quality, customer experience, budget, people development, and operational objectives. This role involves leading a team of technicians and pharmacists, coaching them to meet performance goals, fostering positive employee relations, and building leadership within the organization. The position requires hands-on involvement in daily operations, including dispensing medications, managing the prescription fulfillment process from initiation to completion, filling, verifying, and packing orders for shipment, and performing pharmacist verifications. The Pharmacy Manager must have a strong commitment to patient safety and high standards of service to fulfill Amazon Pharmacy's mission of being the world's safest and fastest online pharmacy.

Requirements

• Doctorate or Bachelor’s Degree in Pharmacy
• Active/Good Standing Pharmacist license in domicile state
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Experience with performance metrics, process improvement and Lean techniques
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)

Nice To Haves

• 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Ability to handle changing priorities and use good judgment in stressful situations
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Set and clarify requirements and expectations for employees. Measure performance, provide feedback, and hold the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Manage workflow, escalations and effectively delegate across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers.
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements.
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
• Responsible for the site’s growth and partnering with capacity planning and facilities for all growth workforce management needs.
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implement change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
• Other duties as assigned.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level