Pharmacy Manager

Walgreens • Manchester, GA

1d • $67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are accurately compounded, reviewed, dispensed, and verified in accordance with applicable regulations and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development.

The position oversees pharmacy operations, regulatory compliance, prescription dispensing, insurance claims, pharmacy systems, documentation, facilities, and clinical services. It also works with the Store Manager on staff hiring and performance, business opportunities, community health and wellness, and pharmacy growth. The manager maintains required credentials and develops their own and their team's pharmacy and healthcare knowledge.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, resolve issues, answer questions, and model customer-service best practices.
• Promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
• Participate in community events as requested by store or district leadership.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist tasks including compounding, drug therapy reviews, medication verification, and medication management.
• Review, interpret, and accurately dispense prescribed medications.
• Ensure pharmacy compliance with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and task assignments, and manage opening, closing, and shift changes.
• Apply Good Faith Dispensing requirements and applicable controlled-substance laws when filling prescriptions.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Maintain knowledge of pharmacy technology systems and support staff and patients with their use; identify opportunities to improve productivity.
• Ensure insurance claims are processed accurately, resolve issues with insurers and medical providers, and conduct or participate in third-party audits.
• Follow up with medical providers about prescriptions, dosages, refills, interactions, allergies, alternatives, and provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional and efficient.
• Prepare and submit pharmacy records, reports, and other required documentation.
• Collaborate with the Store Manager on staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
• Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
• Identify high-potential employees and collaborate with the Store Manager on their career progression.
• Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
• Maintain required licenses, credentials, and certifications for clinical services.
• Keep pharmacy and healthcare knowledge current through reading, communications, continuing education, and required company training.
• Seek professional development, monitor personal performance, solicit feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory, and identify performance trends and opportunities.
• Build relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager