Pharmacy Manager

CVS Health•Bella Vista, AR

1d•$65 - $81

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage change. They model compassionate care, support safe and appropriate dispensing, counseling, and immunization, and oversee pharmacy operations in compliance with legal, regulatory, and professional standards. The role includes managing team performance, coaching and onboarding colleagues, supporting prescription workflow and inventory practices, and partnering with the Store Manager to maintain pharmacy staffing and training readiness. Pharmacy Managers also review business reporting, create action plans, foster a safe and inclusive team culture, maintain clinical and technical skills, and support pharmacist-delivered clinical services where permissible. The position requires regular and predictable attendance, including nights and weekends, and completion of required training within the designated timeframe. It involves extended periods of standing and mobility, handling and lifting items, repetitive finger movements, reaching, stooping, visual work, and communication with patients and colleagues. The role is full-time, with 40 anticipated weekly hours.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods, lift and handle items, reach, stoop, perform repetitive finger movements, and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to communicate and receive detailed information orally.
Leadership, delegation, team motivation, problem-solving, adaptability, and accountability skills.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team performance during bench shifts through coaching and consistent follow-up.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory practices, with particular attention to cold chain products.
Conduct onboarding for new Technicians and Pharmacists, including CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Establish a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking relevant action.
Maintain clinical and technical skills, complete company-required trainings and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Lead by example, delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.