Pharmacy Manager

CVS Health • Miami Beach, FL

1d

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, manage performance, and guide teams through change. They model compassionate care and safe, accurate dispensing, counseling, and immunization practices while ensuring compliance with legal, regulatory, professional, and company requirements. The position oversees pharmacy operations and staff, supports colleague onboarding and training, and partners with the Store Manager to build a pipeline of colleagues who can be trained for pharmacy work. Pharmacy Managers review operational reporting, develop action plans, and foster a safe, inclusive, and engaging team environment. They also support pharmacist-delivered clinical services, including testing and prescribing services where permitted. This role requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills to calculate quantities and days’ supply for prescriptions.
• Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
• Ability to lead by example, delegate, motivate, coach, give feedback, discipline, and, when necessary, terminate pharmacy team members.
• Ability to adapt to changing circumstances and take accountability.
• Ability to work regular and predictable hours, including nights and weekends, and flexibility to meet business needs.
• Ability to perform the stated physical activities and demands, including standing or remaining upright for extended periods, reaching, handling items, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead, develop, coach, and manage the pharmacy team, including overseeing Staff Pharmacists and District Support Pharmacists where applicable.
• Provide and promote safe, appropriate dispensing, patient counseling, immunizations, and other patient care practices.
• Oversee pharmacy operations during bench shifts and improve performance through coaching, observation, feedback, and follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, monitor training progress, and support timely completion of training and licensure requirements.
• Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their training and licensure progress.
• Manage staff performance, provide annual performance reviews, and address performance gaps.
• Write or delegate and oversee the pharmacy schedule while remaining flexible to scheduling and business needs.
• Review business reporting, identify operational opportunities, and develop action plans covering workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety, and respond appropriately to colleague feedback.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed