Pharmacy Manager

Walgreens•Palmview, TX

16h•$67 - $91

About The Position

The Pharmacy Manager provides empathetic medication-use consulting and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and professional development. The Pharmacy Manager counsels patients, performs pharmacist and clinical services, and oversees pharmacy operations and regulatory compliance. The role manages scheduling, workflow, pharmacy opening and closing, technology support, insurance claim issues, documentation, and the maintenance and presentation of the pharmacy department. It also collaborates with the Store Manager on business opportunities, staffing, performance, and community health and wellness initiatives.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors in the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors in the most recent performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that promote a positive and inclusive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification and management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and role assignments, coordinate activities, and manage pharmacy opening, closing, and shift changes.
Apply Good Faith Dispensing policy requirements together with state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform clinical and wellness services such as immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product review in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set staff expectations and goals, promote teamwork, recognize improvement, oversee training, conduct formal performance reviews, and support career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and welfare.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote the pharmacy in the community to support growth and health and wellness awareness.