Pharmacy Manager

CVS Health • Somerset, PA

1d • $65 - $81 • Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and address performance opportunities. The role models compassionate care, supports change, welcomes feedback, recognizes team success, and ensures safe, accurate, and compliant pharmacy operations. The manager works at the bench, coaches colleagues, supports immunization and pharmacist-delivered clinical services where permitted, and ensures patients receive meaningful counseling.

The manager is responsible for effective pharmacy-team management, including onboarding and training pharmacists and technicians, overseeing performance, maintaining schedules, reviewing operational reporting, and creating action plans. The role partners with the Store Manager on cross-training and talent pipelines and escalates regulatory concerns to the Rx DL when needed. The manager maintains current clinical and technical skills and follows applicable laws, professional standards, ethical principles, and CVS Health policies, including those concerning patient safety, controlled substances, privacy, and workplace inclusion.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks, shift between tasks quickly, and verify prescription information and label accuracy.
• Friendly, responsive customer-service and teamwork skills, including the ability to recognize and respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
• Ability to use mathematics to calculate quantities and days’ supply for prescriptions.
• Problem-resolution skills for challenging patient and colleague interactions.
• Ability to lead, delegate, motivate, coach, provide feedback, and foster a collaborative team environment.
• Ability to adapt to changing circumstances and take accountability.
• Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close-vision tasks.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Regular and predictable attendance, including nights and weekends.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, modeling compassionate care and promoting best practices, accountability, inclusion, and high performance.
• Help improve patient health through safe and appropriate dispensing, counseling, immunizing practices, and pharmacist-delivered clinical services where permitted.
• Oversee pharmacy bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
• Direct safe and accurate prescription fulfillment by following workflow procedures and safety guardrails at every workstation.
• Provide empathetic patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, monitor training progress, and support timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture that values colleagues and invites feedback.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance requirements and patient privacy and security.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, motivate colleagues, solve problems, adapt to changing circumstances, and coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed