Pharmacy Manager - 00251

CVS Health•Fair Lawn, NJ

1d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role models compassionate care, supports team performance and development, and oversees safe, accurate, and compliant pharmacy operations. The manager provides patient counseling and immunizations, coaches team members, supports clinical services where permitted, and ensures adherence to applicable laws, regulations, professional standards, and CVS Health policies. The position includes managing pharmacy staffing and schedules, onboarding and training pharmacists and technicians, overseeing staff performance, maintaining a healthy talent pipeline, managing inventory, reviewing business reports, and addressing operational gaps. The Pharmacy Manager partners with the Store Manager and other pharmacy leaders, fosters an inclusive and psychologically safe team environment, and remains flexible to meet scheduling and business needs.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription calculations, such as quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and foster collaboration and accountability.
Ability to meet the listed physical demands, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as specified.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead pharmacy team members during bench shifts, coach them, and follow up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new technicians and pharmacists, and ensure timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop plans to address workflow, service, patient care, and compliance gaps.
Build a safe, empowering, inclusive team culture that welcomes feedback and takes appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and ongoing learning.
Support access to care and patient outcomes through pharmacist-delivered clinical services where permitted, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Demonstrate leadership by example, delegate tasks, motivate and coach team members, provide feedback, and address performance issues, including discipline or termination when appropriate.
Complete additional tasks as directed by a supervisor or manager.