Pharmacy Manager FT

CVS Health•Greenville, AL

19d•Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to deliver exceptional patient care, promote best practices, and maintain safe, accurate, compliant pharmacy operations. The role sets a positive example, supports colleagues through change, identifies performance opportunities, and fosters a culture of safety, empowerment, inclusion, and psychological safety. The Pharmacy Manager oversees pharmacy work during bench shifts, coaches and evaluates pharmacy team members, supports prescription fulfillment and patient counseling, promotes immunizations and pharmacist-delivered clinical services where permitted, and resolves patient insurance or medication issues. The role also manages inventory, including cold-chain products; coordinates onboarding and training; maintains compliance with pharmacy laws, regulations, and company policies; partners with the Store Manager on staffing and talent development; and reviews business reporting to create improvement plans. The manager remains flexible to meet scheduling and business needs and maintains relevant clinical and technical skills through required training and continuing education.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, confirm prescription information, and ensure label accuracy.
Customer service and teamwork skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills, including calculating quantities and days’ supply for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to convey detailed spoken instructions accurately and receive detailed information through oral communication.
Leadership and team-management skills, including delegation, motivation, coaching, feedback, accountability, and adaptability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, set a positive example, and promote a culture of excellence, safety, empowerment, and inclusion.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching, follow-up, and performance management.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, provide annual reviews, and address gaps.
Write or delegate and oversee the pharmacy schedule, while remaining flexible for scheduling and business needs.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Maintain clinical and technical skills through required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including controlled-substance requirements and patient privacy and security.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate and empower team members, motivate colleagues, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.