Pharmacy Manager

PurposeMed•Mississauga, ON

8d•CA$120,000 - CA$140,000•Onsite

About The Position

PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! This is a permanent, full-time opportunity. Affirming Care Pharmacy is located on the unceded and traditional territories of the peoples of the Treaty and Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations. The city of Mississauga is also homeland to many global Indigenous Peoples. We are looking for a highly motivated and patient-focused Pharmacy Manager to join our incredible Affirming Care Pharmacy team in Mississauga. Reporting to the Senior Manager, Pharmacy Operations, the Pharmacy Manager will play a key role in leading our day-to-day pharmacy operations and the pharmacy team, helping to refine processes and ensure every patient receives the most inclusive, affirming care possible. This is a unique opportunity to join an energetic and growing team that’s deeply committed to making a difference.

Requirements

A Bachelor's degree in Pharmaceutical Science or Pharm-D
An active Pharmacist license and is in good standing with the Ontario College of Pharmacists, with authorization to administer injections
2+ years of people management experience in a pharmacy setting
A strong understanding of pharmacy business operations and economics
Proficiency in all aspects of pharmacy software, from data entry and billing to report generation and troubleshooting
A positive attitude, a strong sense of urgency and a team player mentality
Experience navigating operational, technological and strategic change
Strong problem-solving and analytical skills
The ability to set priorities and manage time effectively, and is detail-oriented
Active listening and strong communication skills (written and verbal)
Flexibility to work different shifts including evenings and weekends

Nice To Haves

Experience with Kroll

Responsibilities

Managing the Pharmacy Team
Supporting with hiring, and supervising a high-performing team of Pharmacists, Pharmacy Technicians and Pharmacy Assistants
Owning performance management for the pharmacy team, including setting goals, conducting regular performance reviews and coaching
Onboarding and training new team members, and identifying ongoing development opportunities for existing team members
Creating and managing staff schedules to ensure adequate coverage across operating hours, including evenings and weekends
Providing Patient Care & Support
Leveraging your clinical expertise within a multidisciplinary environment to deliver comprehensive, patient-centered care
Performing patient medication counseling duties and providing exceptional customer service both over the phone and in-person
Coordinating with patients to set up shipping and delivery preferences
Managing patients’ refill cycles to make sure they do not run out of their medication
Assisting patients in navigating insurance challenges
Providing in-person patient care, including administering injections in accordance with scope of practice and regulatory requirements
Leading Pharmacy Operations & Oversight
Supervising and assisting Pharmacy Technicians and Assistants ensuring the accuracy of all prescriptions dispensed and shipped as per College of Pharmacy regulations
Overseeing inventory management; performing inventory audits, managing the purchasing of packaging and pharmacy supplies and coordinating medication orders with wholesalers
Maintaining Compliance & Driving Collaboration
Ensuring compliance with applicable Federal and Provincial laws, rules and regulations
Ensuring all requirements for the documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are satisfied
Collaborating with key team members to formulate business insights and drive operational and patient care improvements

Benefits

Liability insurance and reimbursement of licensing fees included
Eligible for quarterly bonuses
Earn stock options through our Equity Incentive Plan
20 vacation days
Annual winter break closure
Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
8 health/sick days
Extended mental health coverage
$20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
$500 learning fund to use towards courses and other professional development
Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential