Pharmacy Manager

CVS Health • Kernersville, NC

22h

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role cultivates a culture of safety, quality, inclusion, and accountability while managing pharmacy operations and supporting patient health through dispensing, counseling, immunizations, and pharmacist-delivered clinical services where permitted.

The Pharmacy Manager oversees pharmacy staff and workflow, coaches team members, manages performance and scheduling, supports onboarding and training, and ensures compliance with applicable laws, regulations, professional standards, and company policies. The manager works with the Store Manager and other partners to support pharmacy performance, patient experience, inventory practices, talent development, and access to care.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift between tasks, verify prescription information and label accuracy, and meet patient and business needs.
• Customer service, team orientation, verbal and written communication, and active listening skills.
• Ability to use mathematical reasoning to calculate prescription quantities and days’ supply.
• Ability to identify challenging interactions and select an appropriate course of action.
• Ability to lead, delegate, motivate, coach, provide feedback, and foster a collaborative work environment.
• Adaptability, accountability, and problem-solving skills.
• Ability to complete the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual work; and occasional lifting or exertion of up to 20 pounds.
• Ability to convey and receive detailed information through spoken communication.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, setting a positive example and fostering a culture of safety, empowerment, inclusion, and collaboration.
• Support patient health through safe and appropriate dispensing, counseling, immunizing practices, and pharmacist-delivered clinical care where permissible.
• Oversee pharmacy team members during bench shifts, coach performance, follow up on opportunities, and strengthen pharmacy performance measures.
• Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
• Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, including protecting cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, tracking completion of required training and licensure milestones.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements related to controlled substances, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Delegate tasks, motivate and coach team members, provide feedback, and discipline or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed