Pharmacy Manager FT

CVS Health • Greenville, AL

21d • $65 - $85

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models compassionate care, supports team onboarding and development, and ensures effective pharmacy operations, patient counseling, immunization, and compliance with legal and regulatory requirements. The manager oversees pharmacy team performance and scheduling, maintains safe and accurate prescription fulfillment and inventory practices, and works with the Store Manager and other colleagues to support pharmacy staffing and training. The role also supports pharmacist-delivered clinical services where permitted and maintains the clinical and technical skills needed to serve patients as the industry evolves.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to attend work regularly and predictably, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Customer service and team orientation, including friendly assistance and appropriate responses to patients.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills for prescription calculations, including quantities and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Leadership skills, including delegation, coaching, motivating colleagues, problem solving, adaptability, accountability, and fostering collaboration.
• Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, grasp, and move items; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform work requiring close visual acuity.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Ability to express and exchange ideas verbally, convey detailed spoken instructions accurately, and receive detailed information through oral communication.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Lead the pharmacy team during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
• Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
• Onboard new Technicians and Pharmacists for the store and district, provide CVS workflow training, and track completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained and willing to work in the pharmacy, and track their required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address operational gaps involving workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture, encourage feedback, and take appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted, and encourage holistic care throughout the patient journey.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Lead by example, delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed